Terms and Conditions

PJTC Ltd Terms and Conditions

Terms and Conditions

The conditions below apply to the written quotation contract between us for the supply of work and materials detailed as detailed in the quotation document.

To protect your own interests please read the conditions carefully before signing and accepting them.

We want you to know you will always get a fair deal from us, and to understand exactly what is being agreed. If you are uncertain as to your rights or you want an explanation then please contact us.

Once you accept this quotation we will both have agreed contract terms.

The Client MUST comply with the following for the Health & Safety for all parties:

1. The client should not interfere with the construction work.
2. The client should not be in the working area during construction work.
3. The client can discuss a way a job is being conducted to understand why work is being carried out in a certain way. The employee(s) will be completing work to manufacturers requirements to maintain warranties and guarantees and to meet current work standards and safety requirements.
4. The client should not be in the direct work area, to avoid causing danger for themselves or those working on site.

In case of violation of safety rules, work can be stopped and cancelled by our Company.

1. Our responsibility

a) We will ensure that the design of your installation complies with safe building practice, and any applicable building laws or regulations; our quote is made only on this basis. Before starting work we will have carried out a survey to make sure that the work quoted is appropriate and practical.

b) If after then further work is necessary, because of alterations in design or otherwise, to complete the work quoted for, which causes an increase in costs, then this will be agreed prior to commencement only on approval by both parties. Written details of the revised cost will be given at the time and a revised quotation will be issued as soon as possible.

c) Subject to (a) and (b) then we will carry out the work in accordance with the quote.

d) We will make every effort to complete the works in a timely manner, but you will appreciate that we cannot be held responsible for delays due to supply of materials or other matters beyond our control. In this case we will complete the work as soon as reasonably possible.

2. Your responsibility

a) You will permit us, during normal working hours to undertake the work according to the detail listed in the quotation.

b) You will ensure, at the time of commencing the work that all decorative and moveable items are removed so that we can carry out the work.

c) You will cover and protect from dust and dirt any items not required to be removed.

d) You will obtain all permissions and consents (including if necessary, planning permission) from landlords, local authorities and so on, which are required before work is carried out.

e) You will provide, at no cost to us, within ten meters of the place of work, an electricity supply of 220/240 volts with a three-pin point

f) You will re-decorate the area of installation to completion unless we have agreed to do so in the terms of our quotation.

3. Things you should know.

Where the Contractor agrees to carry out works on installations of inferior quality or over ten years old at that date, no warranty is given in respect of such works. The Contractor accepts no liability in respect of the effectiveness of such works or otherwise, unless the Contractor causes a defect in the system due to its negligence.

The contractor does not guarantee the work that any other contractor has done. Contractor is not responsible for any pre-existing faults.

The contractor is not obliged to replace the pipes if the customer has not requested it (provided that if they are not visually damaged).

The contractor is not responsible for the quality of the mixer, the shower if the customer has poor pressure (may need a pump for an additional charge), unless the Contractor causes a defect in the system due to its negligence.

The guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force.

The guarantee will become null and void if the work carried out is:
(a) Subject to misuse or negligence
(b) Repaired, modified or tampered with by anyone other than one of our employees or subcontractor.

The Contractor will accept no liability for, or guarantee, suitability, materials supplied by the Client and will accept no liability for any consequential damage or fault.

The Contractor shall not guarantee any work in respect of powerflushes, blockages in waste and drainage systems, replacement tap washers or any other small fix which could be considered to be of a temporary nature.

The Contractor will not guarantee any work undertaken on instruction from the Client and against the written or verbal advice of the engineer. Work is guaranteed only in respect of work directly undertaken by the Contractor where payment in full has been made. This does not affect the Client’s right to redress under the Consumer Rights Act 2015. Any non-related faults arising from recommended work which has not been undertaken by the Contractor will not be guaranteed.

Where the Contractor agrees to carry out works on installations of an inferior quality or over 10 years old at that date, no warranty is given in respect of such works and the Contractor accepts no liability in respect of the effectiveness of such works or otherwise, unless the work has not been carried out with reasonable skill and care.

When the Contractor carries out work to change a system from low pressure to high pressure, the Client accepts that there is a remote chance that the Client’s original pipe work may suffer leaks as a result of the change in pressure. Also, there may be an effect on the ball valve of the w.c, the cartridges of some showers and taps which the Client may need to be upgraded to cope with the pressure changes. The Contractor will repair any such leaks and/or install new ball valves or cartridges at an extra charge to be agreed if and when necessary.

When a powerflush is carried out, the Client accepts and agrees that there is a remote chance that the Client’s original pipework and/or fittings may suffer leaks as a result of the cleansing process. The Contractor will repair any such leaks at an extra charge to the Client if and when they occur.

Guarantee Exclusions:
– Systems or structures which were initially installed or fitted by a third party.
– Any recall arising from any unforeseeable circumstances or factors known to the Client but not notified or disclosed to the Contractor prior to works being undertaken.

4. Your deposit and payment.

If you fail to pay the balance in full within seven days of the date, it becomes due then we may charge interest at a rate of 3% above bank based rate per annum on any outstanding amounts from the date on which payment was due.

5. Your right to cancel.

After acceptance of the quotation, you may only cancel your order with our agreement. If we do agree to such cancellation, your deposit will be returned to you, but only after we have deducted a fair and reasonable amount for our expenses incurred up to the date of cancellation. Where we order any product that cannot be returned we may, deduct the cost of the product specific to your installation from your deposit, and may ask you to pay any additional amount if their value is more than the value of the deposit. Where you pay for such items, we will deliver (but not install) them to you free of charge to the address on the quotation, or another local address by agreement if you wish us to do so. This clause does not affect any statutory rights you may have to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

6. Our right to cancel

We reserve the right to cancel this contract in the following two cases:

1. Where it is apparent that the work cannot be carried out for technical or safety reasons; and
2. We find it necessary to make unforeseeable design changes for safety and technical reasons which you do not want to agree to due to cost or other reasons.

We will discuss the situation with you to see if we can agree a way to carry out the work subject to changes in design and price which are acceptable to both of us. If we cannot reach an agreement within a reasonable timescale and in any event within ten days from the date our discussions start we will cancel this contract by giving you notice in writing.

In the case of cancellation in the above instances, we will return your deposit to you, but we will first deduct any fair and reasonable expenses we have incurred up date of cancellation.

7) Limitation on Liability

7.1 – We warrant that we will provide Services with reasonable care and skill.

7.2 – Save as expressly provided in these Terms, all warranties, conditions or other terms implied by statute or by common law in connection with the supply of the Services are excluded to the fullest extent permitted by law.

7.3 – We shall not be liable for the following loss or damage, howsoever caused

7.3.1 – loss of profits, business or revenue, whether suffered by you or any other person;

7.3.2 – unforeseeable special, indirect, incidental or consequential loss, whether suffered by you or any other person;

7.3.3 – any losses arising by reason of any events or other matters beyond our reasonable control preventing the performance by us of any obligation under these Terms, provided that we shall use all reasonable endeavours to eliminate or overcome any of such causes and to resume performance of our obligations with all possible speed;

7.3.4 – any losses resulting from your failure to comply with any recommendations made by us or from any defects in your premises, fixtures and fittings, equipment, installations and goods; and

7.4 – Nothing in these Terms shall purport to exclude or restrict our liability for death or personal injury resulting directly from our negligence in carrying out the Services.